Privacy Policy

1. Information We Collect

When you request an estimate or use our services, we collect:

• Contact Information: Name, email address, phone number, property address
• Project Details: Roof size, material preferences, project type, timeline
• Technical Data: IP address, browser type, device information for website optimization
• Communication Records: Messages, calls, and interactions with our platform

2. How We Use Your Information

We use your information to:

• Match you with qualified, licensed contractors in your area
• Generate accurate roofing estimates based on your project requirements
• Facilitate communication between you and assigned contractors
• Improve our AI matching system and service quality
• Send project updates and important notifications
• Comply with legal requirements and maintain business records

3. Information Sharing

We share your information only as necessary:

• With Contractors: We share relevant project details with matched contractors to enable accurate estimates and service delivery
• Service Providers: We work with trusted third-party services for email delivery, payment processing, and system analytics
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety

We never sell or rent your personal information to third parties.

4. Data Security

We implement industry-standard security measures:

• SSL encryption for all data transmission
• Secure servers with regular security updates
• Limited access to personal information on a need-to-know basis
• Regular security audits and monitoring
• Secure disposal of outdated information

5. Cookies and Tracking

Our website uses cookies to:

• Remember your preferences and improve user experience
• Analyze website traffic and optimize performance
• Enable essential website functionality

You can disable cookies in your browser settings, though this may affect website functionality.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we have about you
• Correct: Update or correct inaccurate information
• Delete: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a machine-readable format

7. Data Retention

We retain your information:

• For active projects: Until project completion plus 7 years for warranty and legal purposes
• For completed projects: 7 years for business records and warranty support
• For marketing communications: Until you unsubscribe or request deletion
• For legal compliance: As required by applicable laws and regulations

8. Third-Party Services

Our website and services integrate with:

• Email Services: For delivering estimates and communications
• Analytics Tools: To understand website usage and improve services
• Payment Processors: For secure payment handling (when applicable)

These services have their own privacy policies and security measures.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately.

10. Geographic Scope

This privacy policy applies to users in the United States, primarily in Florida where we operate. If you are accessing our services from outside the United States, please be aware that your information may be processed in the United States.

11. Changes to This Policy

We may update this privacy policy from time to time. When we make changes, we will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of significant changes via email or website notice